tk11.com Privacy Policy

tk 11.com is an online casino and gaming platform operating at https://tk11com.app. We provide casino games, slot games, fishing games, table games, and related services to players in Bangladesh and other permitted jurisdictions. When this Privacy Policy refers to "tk11.com", "we", "us", or "our", it means the platform and the team responsible for operating it.

This Privacy Policy explains how tk11.com collects, uses, stores, and protects the personal data of anyone who visits or registers on the platform. It applies to all services offered on tk11.com, including the website, mobile app, and any related communications we send to you.

tk11.com collects personal data in two ways: information you provide directly, and information collected automatically when you use the platform. Here is a breakdown of what we collect and why:

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless specifically required by law or responsible gaming obligations.

tk11.com uses your personal data for specific, legitimate purposes. We do not use your data in ways that are incompatible with the reason it was originally collected. Here is how we use the data we hold:

• Account management: To create, maintain, and secure your tk11.com account, including verifying your identity and age.
• Payment processing: To process deposits and withdrawals via bKash, Nagad, Rocket, and other supported payment methods.
• Customer support: To respond to your queries, resolve disputes, and provide assistance when you contact our support team.
• Fraud prevention: To detect, investigate, and prevent fraudulent activity, money laundering, and other illegal conduct on the platform.
• Legal compliance: To comply with applicable laws, regulations, and requests from regulatory or law enforcement authorities.
• Platform improvement: To analyse usage patterns and improve the performance, design, and features of tk11.com.
• Responsible gaming: To monitor gameplay patterns and identify players who may need responsible gaming support or intervention.
• Communications: To send you account-related notifications, security alerts, and — where you have opted in — promotional offers and bonus information.

tk11.com processes your personal data on the following legal grounds, depending on the specific purpose of the processing:

• Contractual necessity: Processing required to fulfil our obligations to you under the Terms and Conditions — for example, processing your deposits and withdrawals, and operating your account.
• Legal obligation: Processing required to comply with applicable laws — for example, identity verification, anti-money laundering checks, and responding to regulatory requests.
• Legitimate interests: Processing carried out for our legitimate business interests, such as fraud prevention, platform security, and improving our services — provided these interests are not overridden by your rights.
• Consent: Processing based on your explicit consent — for example, sending you marketing communications. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

tk11.com does not sell your personal data. We share your data only in the following limited circumstances, and only to the extent necessary for the stated purpose:

• Payment processors: We share financial data with bKash, Nagad, Rocket, and other payment providers to process your transactions. These providers are bound by their own privacy policies and data protection obligations.
• Identity verification providers: We may share identity documents with third-party KYC verification services to confirm your identity and age as required by our operating standards.
• Game providers: Game software providers may receive anonymised technical data (such as session identifiers) to deliver game content. They do not receive your personal identity or financial data.
• Legal and regulatory authorities: We may disclose your data to law enforcement agencies, regulatory bodies, or courts where required by law or where we believe disclosure is necessary to protect the rights, property, or safety of tk11.com, our players, or others.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the acquiring entity. We will notify you of any such transfer and the privacy protections that apply.

tk11.com uses cookies and similar tracking technologies to operate the platform, remember your preferences, and understand how players use the site. A cookie is a small text file stored on your device when you visit a website.

We use the following types of cookies on tk11.com:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against fraud. You cannot opt out of essential cookies without stopping use of the platform.
• Functional cookies: Remember your preferences such as language settings and display options to personalise your experience on tk11.com.
• Analytics cookies: Help us understand how players navigate the platform — which pages are visited most, where players drop off, and how features are used. This data is aggregated and anonymised.
• Performance cookies: Monitor platform performance and help us identify and fix technical issues quickly.

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of tk11.com. Most browsers allow you to view, delete, and block cookies — refer to your browser's help documentation for instructions.

tk11.com retains your personal data for as long as necessary to fulfil the purposes described in this Privacy Policy, or as required by applicable law. The following general retention periods apply:

• Account data: Retained for the duration of your account and for a period of up to 5 years after account closure, as required for legal and regulatory compliance.
• Transaction records: Financial transaction records are retained for a minimum of 5 years to comply with anti-money laundering regulations.
• Identity verification documents: Retained for the duration of your account and for up to 5 years after closure.
• Support communications: Retained for up to 2 years after the resolution of the relevant query or dispute.
• Technical and usage data: Typically retained for up to 12 months in identifiable form, after which it may be anonymised and retained for analytical purposes.

When personal data is no longer required, tk11.com securely deletes or anonymises it in accordance with our internal data management procedures.

You have meaningful rights over the personal data tk11.com holds about you. These rights are not just listed here for show — you can actually exercise them by contacting our support team. Here is what you are entitled to:

To exercise any of these rights, contact our support team at [email protected]. We will respond within a reasonable timeframe. Note that some rights are subject to legal limitations — for example, we cannot delete transaction records that we are legally required to retain.

tk11.com takes data security seriously and implements a range of technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, or alteration. Our security measures include:

• 256-bit SSL/TLS encryption on all data transmitted between your device and our servers.
• Encrypted storage of sensitive data including passwords (stored as salted hashes) and financial information.
• Access controls that restrict internal access to personal data on a strict need-to-know basis.
• Regular security audits and penetration testing to identify and address vulnerabilities.
• Two-factor authentication options available for your account to add an extra layer of login security.
• Automated fraud detection systems that monitor for suspicious account activity in real time.

While we take every reasonable precaution, no online platform can guarantee absolute security. You also play a role in keeping your account safe — use a strong, unique password, do not share your login credentials, and contact us immediately if you suspect unauthorised access to your tk11.com account.

tk11.com is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. Our registration process includes age verification steps, and we may request additional proof of age at any point during your use of the platform.

If we discover that personal data has been collected from a person under 18, we will immediately close the associated account, delete the data, and — where applicable — report the matter to the relevant authorities. If you are a parent or guardian and believe your child has registered on tk11.com, please contact us immediately at [email protected] so we can take prompt action.

tk11.com may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify registered players via email or a prominent notice on the platform before the changes take effect.

The date at the top of this page shows when the policy was last revised. We encourage you to review this Privacy Policy periodically so you stay informed about how tk11.com protects your personal data. Your continued use of the platform after any update constitutes acceptance of the revised policy.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way tk11.com handles your personal data, please get in touch with our support team. We are available 24 hours a day, 7 days a week.

• Email: [email protected]
• Live Chat: Available from your account dashboard after logging in to tk11.com.
• FAQ: Visit our FAQ page for answers to common questions about your account and data.

For questions specifically about your rights under this policy, please include "Privacy Request" in the subject line of your email so our team can route your query to the right person promptly.