Legal

Terms and Conditions for tk11.com

These terms govern your use of tk11.com. Please read them carefully before registering or placing any bets. By creating an account on tk11.com, you confirm that you have read, understood, and agreed to everything on this page.

Last updated: January 2025

What You Need to Know at a Glance

These six points summarise the most important parts of the tk11.com Terms and Conditions. The full terms follow below — please read those too.

You Must Be 18 or Older

tk11.com is strictly for adults aged 18 and above. We verify age during registration and at any point during your account lifetime. Accounts found to belong to minors are closed immediately and all funds are forfeited.

One Account Per Person

Each player is allowed exactly one account on tk11.com. Duplicate accounts are prohibited. If we detect multiple accounts linked to the same person, all accounts may be suspended and balances reviewed pending investigation.

Bonuses Have Wagering Requirements

All bonuses on tk11.com come with wagering requirements that must be met before withdrawal. The specific requirements for each bonus are stated clearly at the time the bonus is offered. Read them before accepting.

Withdrawals Go to Verified Accounts

Withdrawals on tk11.com are only processed to payment methods registered in your name. We do not send funds to third-party accounts. Identity verification may be required before your first withdrawal is processed.

Fraudulent Activity Leads to Closure

Any attempt to exploit technical errors, use fraudulent payment methods, collude with other players, or manipulate game outcomes will result in immediate account suspension and forfeiture of all balances on tk11.com.

Terms Can Be Updated

tk11.com reserves the right to update these Terms and Conditions at any time. We will notify registered players of material changes. Continued use of tk11.com after an update constitutes acceptance of the revised terms.

01

Acceptance of Terms

By accessing, registering on, or using tk11.com in any way, you confirm that you have read these Terms and Conditions in full and that you agree to be bound by them. These terms form a legally binding agreement between you and tk11.com. If you do not agree with any part of these terms, you must not use the platform.

These Terms and Conditions apply to all services offered on tk11.com, including but not limited to casino games, slot games, fishing games, table games, live dealer games, bonuses, promotions, and any other features available on the platform now or in the future.

These terms should be read alongside our Privacy Policy and our Responsible Gaming policy, both of which form part of the overall agreement between you and tk11.com.

Important: Registering an account on tk11.com constitutes full acceptance of these Terms and Conditions. You are responsible for reading and understanding these terms before you register. Claiming that you were unaware of any term will not be accepted as grounds for dispute.

02

Eligibility

To register and use tk11.com, you must meet all of the following eligibility requirements at the time of registration and at all times during your use of the platform:

  • You must be at least 18 years of age. tk11.com does not permit minors to register or play under any circumstances.
  • You must be legally permitted to participate in online gambling under the laws applicable to you in your jurisdiction.
  • You must not be a resident of any jurisdiction where online gambling is explicitly prohibited by law.
  • You must not be acting on behalf of another person when registering or using the platform.
  • You must not be an employee, contractor, or close family member of an employee or contractor of tk11.com or any of its affiliated companies.

tk11.com reserves the right to request proof of age and identity at any time. If you cannot provide satisfactory proof, your account may be suspended and any pending withdrawals held until verification is complete. It is your responsibility to ensure that your use of tk11.com is legal in your jurisdiction. tk11.com accepts no liability for any legal consequences arising from your use of the platform in a jurisdiction where it may be restricted.

03

Account Registration

To access the full range of services on tk11.com, you must register an account. During registration, you are required to provide accurate, complete, and up-to-date information. This includes your full legal name, date of birth, email address, and phone number. Providing false information during registration is a violation of these terms and may result in immediate account closure.

Each person is permitted to hold only one account on tk11.com. Creating multiple accounts — whether under the same name, different names, or using different devices or payment methods — is strictly prohibited. If duplicate accounts are detected, tk11.com reserves the right to close all associated accounts and review any balances or pending transactions.

You are responsible for maintaining the confidentiality of your account login credentials. Do not share your password with anyone. tk11.com will never ask for your password via email, chat, or phone. Any activity that occurs under your account is your responsibility, whether or not you authorised it. If you suspect unauthorised access to your account, contact our support team immediately.

  • Use a strong, unique password for your tk11.com account.
  • Do not log in from shared or public devices without logging out afterwards.
  • Update your contact details promptly if they change.
  • Notify support immediately if you believe your account has been compromised.
04

Deposits and Payments

tk11.com accepts deposits in Bangladeshi Taka (BDT) via supported local payment methods including bKash, Nagad, and Rocket. All deposits must be made from a payment account registered in your own name. tk11.com does not accept deposits from third-party accounts.

Deposits are credited to your tk11.com balance promptly after confirmation from the payment provider. In rare cases where a deposit is delayed, please contact our support team with your transaction reference number and we will investigate within a reasonable timeframe.

Minimum and maximum deposit amounts apply and are displayed at the time of deposit. These limits may vary depending on the payment method selected and may be adjusted by tk11.com at any time with reasonable notice.

Note: tk11.com does not charge fees on standard deposits. However, your payment provider may apply their own transaction fees. Check with your bKash, Nagad, or Rocket account for details on any applicable charges from their end.

tk11.com reserves the right to refuse or reverse any deposit that it reasonably suspects to be fraudulent, made using stolen funds, or in violation of these terms. In such cases, the matter may be referred to the relevant authorities.

05

Withdrawals

Withdrawal requests on tk11.com are processed to the same payment method used for your most recent deposit, or to a verified payment account registered in your name. We do not process withdrawals to third-party accounts under any circumstances.

Before your first withdrawal is processed, tk11.com may require you to complete identity verification. This typically involves submitting a copy of a valid government-issued ID and proof of your payment method. This is a standard procedure to protect both you and the platform from fraud.

Standard withdrawal processing times on tk11.com are as follows:

  • bKash and Nagad: Typically within 10 minutes for amounts within standard limits.
  • Rocket: Typically within 30 minutes for standard amounts.
  • Larger amounts: May require additional review and could take up to 24 hours.

Withdrawal requests submitted during system maintenance windows may experience delays. tk11.com will communicate any planned maintenance periods in advance where possible. Minimum and maximum withdrawal limits apply and are displayed at the time of the withdrawal request.

Important: Any bonus funds that have not met the applicable wagering requirements cannot be withdrawn. Only real-money balances that have cleared all wagering conditions are eligible for withdrawal. Attempting to withdraw uncleared bonus funds will result in the bonus being forfeited.

06

Bonuses and Promotions

tk11.com offers various bonuses and promotions to both new and existing players. All bonuses are subject to specific terms and conditions that are stated at the time the bonus is offered. By accepting a bonus on tk11.com, you agree to the specific terms attached to that bonus.

General bonus rules that apply across all promotions on tk11.com unless otherwise stated:

  • All bonuses carry a wagering requirement that must be completed before any associated winnings can be withdrawn.
  • Bonuses are credited to your account in the form of bonus funds, which are separate from your real-money balance.
  • Bonus funds expire if the wagering requirement is not met within the stated validity period.
  • Only one bonus may be active at a time unless explicitly stated otherwise in the promotion terms.
  • tk11.com reserves the right to withdraw a bonus offer at any time before it has been claimed.
  • Bonuses are intended for personal recreational use only. Any attempt to exploit bonus offers through systematic play, arbitrage, or collusion will result in the bonus being voided and the account reviewed.

tk11.com reserves the right to modify, suspend, or cancel any promotion at any time. Players who have already claimed a bonus that is subsequently modified will be subject to the terms that were in place at the time of claiming, unless the modification is required for legal or regulatory reasons.

07

Game Rules and Fair Play

All games available on tk11.com use certified random number generators (RNGs) to determine outcomes. Game results are independent of previous results and cannot be predicted or influenced by any player action outside of the normal rules of the game. Published return-to-player (RTP) percentages are accurate and sourced from the game providers.

Each game on tk11.com has its own specific rules, which are accessible within the game interface. It is your responsibility to read and understand the rules of any game before placing a bet. tk11.com accepts no responsibility for losses arising from a player's misunderstanding of game rules.

In the event of a technical malfunction during a game round, the affected round may be declared void and any bets placed during that round will be refunded to your account balance. tk11.com's decision on technical malfunction outcomes is final. If you experience a technical issue during play, contact support immediately with details of the game, time, and amount involved.

Disconnection Policy: If your internet connection drops during a game round, the round will continue to its natural conclusion on our servers. The result will be recorded and your balance updated accordingly. tk11.com is not responsible for losses caused by your internet connection issues.

08

Prohibited Conduct

The following actions are strictly prohibited on tk11.com. Engaging in any of these activities will result in immediate account suspension, forfeiture of balances, and may be reported to relevant authorities:

  • Registering more than one account on tk11.com.
  • Providing false, misleading, or incomplete information during registration or verification.
  • Using stolen, fraudulent, or unauthorised payment methods to make deposits.
  • Attempting to exploit software bugs, glitches, or technical errors for financial gain.
  • Colluding with other players to gain an unfair advantage in any game.
  • Using automated software, bots, scripts, or any other tools to interact with tk11.com games or systems.
  • Engaging in money laundering or using tk11.com for any illegal financial activity.
  • Abusing bonus offers through systematic exploitation, including but not limited to bonus hunting and arbitrage betting.
  • Threatening, harassing, or abusing tk11.com staff or other players.

Zero Tolerance: tk11.com operates a zero-tolerance policy on fraud, money laundering, and underage gambling. Any account found to be involved in these activities will be permanently closed and all associated funds frozen pending investigation. tk11.com cooperates fully with law enforcement authorities in such cases.

09

Account Suspension and Closure

tk11.com reserves the right to suspend, restrict, or permanently close any account at its sole discretion, with or without prior notice, in the following circumstances:

  • Violation of any part of these Terms and Conditions.
  • Suspected fraudulent activity or money laundering.
  • Failure to complete identity verification within a reasonable timeframe.
  • Account inactivity for an extended period (inactive accounts may be subject to a monthly maintenance fee after 12 months of inactivity — details are provided in the account settings).
  • At the player's own request for self-exclusion or account closure.

If your account is closed due to a violation of these terms, any balance remaining in the account may be forfeited. If your account is closed for any other reason, your real-money balance (excluding uncleared bonus funds) will be returned to you via your registered payment method after any necessary verification.

You may request the closure of your own account at any time by contacting our support team. If you are closing your account for responsible gaming reasons, please visit our Responsible Gaming page for self-exclusion options, which provide additional protections.

10

Responsible Gaming

tk11.com is committed to promoting responsible gaming. We provide a range of tools to help players manage their gambling activity, including deposit limits, session time reminders, cooling-off periods, and self-exclusion. These tools are available directly from your account dashboard.

Gambling should be an enjoyable form of entertainment. If you feel that gambling is negatively affecting your finances, relationships, or mental health, we strongly encourage you to use our responsible gaming tools or seek help from a professional support organisation. Visit our Responsible Gaming page for full details and resources.

tk11.com will never encourage players to chase losses, increase bet sizes beyond their comfort level, or continue playing when they have indicated a desire to stop. Our support team is trained to recognise signs of problem gambling and to direct players to appropriate resources.

11

Privacy and Data

tk11.com collects and processes personal data in accordance with our Privacy Policy. By registering on tk11.com, you consent to the collection and use of your personal data as described in that policy. We use your data to operate your account, process payments, verify your identity, and improve our services.

tk11.com uses 256-bit SSL encryption to protect all data transmitted between your device and our servers. We do not sell your personal data to third parties. We may share data with payment processors, identity verification providers, and regulatory authorities where required by law or necessary to operate the platform.

You have the right to request access to the personal data we hold about you, to request corrections, and in certain circumstances to request deletion. Contact our support team or refer to our Privacy Policy for details on how to exercise these rights.

12

Limitation of Liability

tk11.com provides its platform on an "as is" and "as available" basis. While we make every effort to ensure the platform is available and functioning correctly at all times, we do not guarantee uninterrupted access or error-free operation. Scheduled and unscheduled maintenance may result in temporary unavailability.

To the maximum extent permitted by applicable law, tk11.com shall not be liable for:

  • Any loss of profits, revenue, or data arising from your use of the platform.
  • Losses caused by internet connectivity issues on your end.
  • Losses arising from technical malfunctions that are outside our reasonable control.
  • Any indirect, incidental, or consequential damages arising from your use of tk11.com.

Nothing in these terms limits tk11.com's liability for fraud, gross negligence, or any other liability that cannot be excluded under applicable law. Gambling involves risk and you may lose money. tk11.com is not responsible for any financial losses you incur through normal gameplay.

13

Changes to These Terms

tk11.com reserves the right to update or modify these Terms and Conditions at any time. When we make material changes, we will notify registered players via email or a prominent notice on the platform. The updated terms will take effect from the date stated in the notification.

Your continued use of tk11.com after the effective date of any changes constitutes your acceptance of the revised Terms and Conditions. If you do not agree with the updated terms, you must stop using the platform and may request account closure by contacting our support team.

We recommend reviewing these Terms and Conditions periodically to stay informed of any updates. The date at the top of this page indicates when the terms were last revised.

14

Contact Us

If you have any questions about these Terms and Conditions, or if you need clarification on any point, please contact the tk11.com support team. We are available 24 hours a day, 7 days a week.

  • Email: [email protected]
  • Live Chat: Available directly from your account dashboard after logging in.
  • FAQ: Visit our FAQ page for answers to common questions.

For responsible gaming support, please visit our dedicated Responsible Gaming page where you will find self-exclusion options, deposit limit tools, and links to professional support organisations.

Ready to Play on tk11.com?

Now that you've read the terms, you know exactly what to expect from tk11.com. Fast BDT payouts, fair games, and a platform built for Bangladesh players. Registration takes under two minutes.

18+ only. Please gamble responsibly. Responsible Gaming